OUR BLOG

Customer A customer service-driven enterprise looking to enhance user interactions through AI-powered voice automation. Challenge High Call Volume & Wait Times: The client’s support team struggled to handle large volumes of customer inquiries efficiently. Inconsistent Customer Service: Manual responses led to inconsistencies in customer interactions and resolution quality. Limited 24/7 Availability: The client lacked round-the-clock […]

Customer A growing B2B company looking to enhance its sales and marketing efforts with AI-driven prospecting solutions.  Challenge Time-Consuming Prospecting: The client’s sales team was spending excessive time manually identifying and researching potential clients. Low Conversion Rates: Inefficient targeting led to low response rates and high lead drop-off. Lack of Data-Driven Insights: The marketing team […]

Customer A large-scale manufacturing company looking to optimize inventory control and enhance data-driven decision-making.  Challenge Inventory Inaccuracies: Manual tracking led to stock discrepancies, overstocking, and production delays. Inefficient Supply Chain Forecasting: Lack of predictive insights resulted in material shortages and excess storage costs. Limited Real-Time Data Utilization: Factory operations relied on outdated reporting methods, slowing […]

Customer A fast-growing e-commerce retailer looking to enhance customer experience and sales through AI-driven insights. Challenge Low Conversion Rates: Inefficient product recommendations led to poor customer engagement and lower sales. Inventory Management Issues: Demand forecasting inaccuracies resulted in overstocking and stockouts. Customer Service Bottlenecks: Manual support processes delayed response times and impacted customer satisfaction. Industry […]

Customer A large-scale agribusiness seeking to enhance crop and livestock management as well as operational efficiency through AI-driven insights. Challenge Inefficient Crop and Livestock Monitoring: Manual field and animal inspections were time-consuming and prone to inaccuracies. Unpredictable Yield and Livestock Health Outcomes: Lack of real-time data made it difficult to forecast crop production and detect […]

By Kory Hoang, Technical Leader at Groove Technology Hi, I’m Kory Hoang, and I’ve had the privilege of working as a Technical Leader at Groove Technology for several large-scale e-commerce projects. Over the years, I’ve worked and learned a lot about what makes these projects succeed—and just as importantly, what can make them fail. One […]